This study looked at what negative experiences people are having on Facebook. In particular the authors asked people if they have ever regretted what they posted on Facebook and why.
- What do users regret posting?
- Why do users make these posts?
- What are the consequences?
Surveyed 321 Facebook users on Mechanical Turk but didn’t get much data. Then did semi-structured interviews of 19 Facebook participants but only got a few regrets. Tried a diary study, but got very few regrets. Finally did a revised online survey.
What did people regret?
- Things about other people
- Controversial topics
- Negative content
- Personal information and work
Why post regretable things?
- “It’s cool”, “It’s funny”
- “I didn’t think”
- “Hot” states – angry, frustrated, excited, drunk, etc
- Unintended audience – “I didn’t know he can see it”
- Accidents – “I didn’t know I posted”
Q1: Do you think Google+ does any better than Facebook in terms of your design ideas?
A1: Not any better on awareness. They make some progress on Avoiding unintended audiences, they do popup a message before you re-share something? Make people think, I have seen some of this in Gmail. I haven’t seen prediction of regrets.
Q2: Facebook reminds you of people you talk with frequently, but not those you don’t talk with. It is against Facebook’s model to encourage small friend lists.
A2: It is in the interest of these social network operators to think about privacy. I think especially with Google Circle entering the picture.
Read the full paper at: http://cups.cs.cmu.edu/soups/2011/proceedings/a10_Wang.pdf